Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the JUST TCG PLATFORMS website, public tools, merchant storefronts, point-of-sale (POS), admin dashboard, and APIs (collectively, the “Platform”), operated by JUST TCG PLATFORMS (“we”, “us”, “our”). By accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

The Platform is a multi-tenant SaaS for trading-card-game shops, with a set of public tools (Explorer, Assistant, Appraisal, Watchlist, Movers) available to anyone. Two audiences interact with these Terms: Operators (independent shop owners and their authorized staff who run a store on the Platform) and Visitors (anyone using the public site, the public tools, or shopping at an Operator-run storefront).

Defined terms appear capitalized throughout. Headings are for convenience and do not affect interpretation.

1. Definitions

• Platform — the website, apps, services, and APIs operated at justtcgplatforms.com, including merchant-branded storefront subdomains and custom domains served from our infrastructure.
• Operator — an organization (and its authorized users) that has signed up for an account to run one or more storefronts on the Platform.
• Customer — an end user shopping at an Operator's storefront, submitting a trade-in, requesting a credit conversion, or otherwise interacting with an Operator through the Platform.
• Visitor — anyone using the public tools (Explorer, Assistant, Appraisal, Watchlist, Movers) or marketing pages without an account.
• Operator Content — product listings, images, descriptions, prices, policies, branding, and any other content an Operator uploads or generates on the Platform.
• Customer Content — submission lists, photos, condition notes, messages, addresses, and any other content a Customer provides through an Operator's storefront.
• Stripe — Stripe, Inc. and its affiliates, our payment processor and the regulated financial-services partner for all money movement on the Platform.

2. Eligibility and accounts

Operators

• You must be at least 18 years old and able to enter a binding contract under the laws of your jurisdiction. If you are signing up on behalf of a business entity, you represent that you are authorized to bind that entity and the term “you” refers to both you and the entity.
• The Platform currently supports United States-based businesses. International availability is rolling out; until announced for your jurisdiction, you may not use the Platform to operate a business outside the US.
• You are responsible for keeping your account credentials secret, for every action taken from your account (including by your authorized users), and for immediately notifying us of any suspected compromise.
• You agree to provide accurate and current information in your account profile and Stripe onboarding.

Customers and Visitors

• Storefronts are not directed at children under 13. By creating a Customer account or contacting an Operator, you represent that you are at least 13 (or the age of digital consent in your jurisdiction, whichever is higher).
• Public tools are available to anyone without an account. Use is subject to the Acceptable Use section below and to rate-limiting we may impose at our discretion.

3. The Platform's role

The Platform is software that lets Operators run their own businesses. We are not the seller of record for any product sold through a storefront, the buyer of record for any trade-in, the issuer or holder of store credit, or a party to disputes between an Operator and a Customer. The Operator is the merchant of record for their store; the Customer's rights with respect to a purchase, trade-in, refund, or credit balance run against the Operator.

We are also not a money transmitter. All money movement on the Platform — Customer payments, Operator payouts, Customer cash payouts, cross-merchant credit conversions — is processed by Stripe under the applicable Stripe Services Agreement and Stripe Connect Account Agreement. Funds settle into Stripe-controlled accounts (the Operator's Connect account, the Customer's Express recipient account, or the destination Operator's Connect account); funds do not flow into accounts we control on your behalf.

We may help facilitate informal resolution of disputes between an Operator and a Customer, but we have no obligation to do so and any such facilitation does not make us a party.

4. Public tools (Explorer, Assistant, Appraisal, Watchlist, Movers)

• Free for personal use. The public tools are free to use for personal research. Commercial use beyond casual look-ups (including bulk scraping or building a competing service on top of the data) requires our written permission.
• Rate limits. We rate-limit each IP to keep the tools healthy. Repeated abuse may result in temporary or permanent blocks.
• AI output is informational, not advice. The Assistant uses LLM inference (provided by Anthropic) over live catalog data. It can be wrong, out-of-date, or hallucinate prices and rulings. Do not rely on it for financial, legal, tax, or investment decisions.
• Market data is not investment advice. The Watchlist alerts, Appraisal results, and Movers feed are derived from third-party market data (JustTCG). Trading-card values are volatile; nothing we surface constitutes a price guarantee, an offer to buy or sell, or investment advice.
• Watchlist alerts. We send transactional emails to the address you provide, limited to the alerts you signed up for. You can unsubscribe with one click in any alert email.

5. Operator obligations

Lawful operation

You will operate your business in compliance with all applicable laws, including consumer-protection laws, sales-tax collection and remittance, advertising rules (FTC and state equivalents), card-not-present and chargeback rules, and any state or federal regulations specific to the goods you sell. You are solely responsible for the legality of your offerings.

Merchant of record

You are the merchant of record for every transaction on your storefront and for every trade-in your store accepts. This means you — not us — are responsible for order fulfillment, condition grading on trade-ins, refunds, chargebacks, returns, customer service, and accurate sales-tax collection (the Platform integrates Stripe Tax to compute the rate, but the obligation to collect and remit is yours).

Customer-facing notices

• You must publish a privacy notice and storefront terms that accurately describe your practices. Our Privacy Policy covers the Platform's data handling, not yours.
• You must clearly disclose return, refund, exchange, cancellation, and trade-in policies on your storefront.

Operator Content

• You retain ownership of Operator Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, modify (only for technical purposes such as resizing or transcoding), and transmit Operator Content as needed to run the Platform on your behalf and to back up your store.
• You represent that you have all rights necessary to upload and display Operator Content, including any third-party trademarks, card imagery, or text. You are responsible for any takedown demands directed at your store; see the DMCA section below.

Authorized users

You may invite staff to your account as owner/admin/manager/staff. You are responsible for the actions of every user you invite, for promptly removing users who leave, and for ensuring each user has read and agrees to these Terms.

6. Trade-ins

The trade-in flow lets a Customer offer cards to an Operator for cash or store credit. The Platform handles the workflow (submission, quote, acceptance, shipping labels via Shippo, receive-and-confirm, payout via Stripe). The Operator alone is responsible for the evaluation (condition grade, price offered) and for the accuracy of any quoted amount.

• Risk of loss in transit. When a Customer ships cards to the Operator, risk of loss is governed by the carrier's terms and the Operator's posted policy. The Platform is not the carrier and is not responsible for lost or damaged shipments.
• Cash payouts. If a Customer elects cash, the funds are paid via Stripe Connect from the Operator's Stripe Connect account to the Customer's Stripe Express recipient account (which the Customer onboards directly with Stripe). Settlement timing follows Stripe's schedules.
• Store credit. If a Customer elects credit, the credit is recorded in the Operator's ledger and is redeemable only at that Operator's store. Store credit is not money, is not redeemable for cash by the Platform, and is not insured. If the Operator ceases business or terminates its account, the Customer's rights with respect to outstanding credit are governed by the Operator's policies and applicable law (including state escheat / unclaimed property law where relevant).
• Quote validity. Quotes have a validity window (set by the Operator). Outside that window, the Operator may re-evaluate.
• Disputes. Disputes about condition grading, payout amount, or shipment status are between the Customer and the Operator.

7. Cross-merchant credit conversions

An Operator may opt in to receiving cross-merchant credit conversions, allowing a Customer of another participating Operator to convert their store credit at the source store into store credit at the destination store at a rate the destination Operator sets. On approval, the destination Operator's Connect account funds the Customer's new credit ledger entry; the source Operator's ledger debits the original balance. Both Operators are the principals in this transaction; the Platform orchestrates via Stripe Connect transfers.

8. Payments, fees, and subscriptions

• Subscription. Use of the Platform by an Operator requires an active subscription on one of the plans listed at our Pricing page. Plans renew automatically until cancelled. You can cancel anytime from the billing portal; cancellation stops the next renewal but does not refund the current period.
• Per-transaction fees and Stripe fees. Some flows incur per-transaction fees (for example, instant card top-ups carry the Stripe card processing fee, which the Operator pays). Stripe's own processing, dispute, and payout fees are governed by the Stripe Services Agreement and are charged separately by Stripe.
• Taxes. Subscription fees are exclusive of taxes; you are responsible for any sales, use, or VAT taxes assessed on the subscription where applicable.
• Failed payments. If a subscription charge fails, we may suspend access to the admin and storefront after a grace period, at our discretion.
• No refunds for partial periods except where required by applicable law.

9. Stripe and other third-party services

The Platform integrates with the following third-party services. By using the Platform you authorize us to transmit data to them as needed to deliver functionality. Each operates under its own terms, which you should read.

• Stripe (payments, Connect, Express, Financial Connections, Tax, webhooks). Operator use of payments requires acceptance of the Stripe Connected Account Agreement and the Stripe Services Agreement. Customer use of cash payouts requires acceptance of Stripe's Express agreement during onboarding.
• Shippo — shipping label generation when an Operator enables it.
• Cloudinary — product image hosting and optimization when an Operator enables it.
• Anthropic — LLM inference for the Assistant.
• JustTCG — TCG card catalog and market price data.
• TCGplayer — order and inventory sync when an Operator enables it.
• Resend — transactional email delivery.
• Sentry — server error monitoring.
• Railway — application hosting and managed PostgreSQL.
• Cloudflare — DNS for custom-domain storefronts.

We are not responsible for the availability or actions of these third parties. Outages or failures by a third party may affect Platform functionality; we will work in good faith to restore service.

10. Acceptable use

You will not, and will not allow anyone to:

• Use the Platform to sell counterfeit, stolen, or infringing goods, or goods you are not legally permitted to sell;
• Misrepresent the condition, authenticity, or grading of any item offered for sale or trade-in;
• Use the Platform for any deceptive or fraudulent practice, including chargeback abuse, credit-laundering, or sham transactions designed to manipulate fees or payout flows;
• Upload viruses, malware, or any code designed to harm, disable, or interfere with the Platform or its users;
• Probe, scan, or test the vulnerability of the Platform, or attempt to bypass authentication, rate limits, or tenant isolation;
• Scrape or systematically extract data from the Platform beyond what its public APIs and tools openly permit;
• Reverse-engineer, decompile, or attempt to derive the source code of the Platform (except where applicable law expressly permits);
• Use the Platform to infringe any third party's intellectual-property, privacy, or publicity rights;
• Send unsolicited bulk messages through any Platform-provided email channel (transactional emails only).

We may suspend or terminate accounts that violate this section, with or without notice depending on the severity.

11. Intellectual property

We own the Platform, including all software, design, documentation, and trademarks (other than third-party marks belonging to JustTCG, Stripe, and the various TCG publishers whose card names and imagery may appear). You own your Operator Content and your trademarks, subject to the license you grant us in Section 5.

Card names, character names, set logos, and card imagery for Magic: The Gathering, Pokémon, Yu-Gi-Oh!, One Piece, and other trading-card games are the intellectual property of their respective publishers. The Platform displays these for the descriptive purpose of identifying cards offered for sale or trade. Operators are responsible for their own use of these marks in their storefront branding.

12. DMCA

If you believe Operator or Customer Content on the Platform infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c) to dmca@justtcgplatforms.com, including: (i) your physical or electronic signature; (ii) identification of the copyrighted work; (iii) identification of the infringing material and where it can be found; (iv) your contact info; (v) a statement of good-faith belief that the use is not authorized; and (vi) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the rights holder.

We will respond to valid notices in accordance with the DMCA, which may include removing the affected content and forwarding the notice to the affected Operator. Operators who receive a notice may submit a counter-notice. We terminate accounts of repeat infringers in appropriate circumstances.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform you acknowledge the practices described there. Operators are independent data controllers for their Customer data and must publish their own privacy notice.

14. Disclaimers

The Platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that the Platform will meet your requirements or that defects will be corrected.

We do not warrant the accuracy of: (i) third-party market price data displayed via the Platform; (ii) AI Assistant output; (iii) shipping carrier estimates; (iv) sales-tax rates returned by third-party services; or (v) the timing of Stripe payouts and settlements.

Some jurisdictions do not allow the exclusion of certain warranties; the above exclusions apply to the maximum extent permitted by applicable law.

15. Limitation of liability

To the maximum extent permitted by applicable law, in no event will our aggregate liability arising out of or related to these Terms or the Platform exceed the greater of (a) the total amounts you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or cost of substitute services, even if advised of the possibility.

Some jurisdictions do not allow the exclusion or limitation of certain damages; the above limits apply to the maximum extent permitted by applicable law.

16. Indemnification

You will defend, indemnify, and hold harmless us and our officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your Operator or Customer Content; (ii) your use of the Platform; (iii) your violation of these Terms or any applicable law; (iv) your products, services, refund, return, or trade-in practices; or (v) any tax obligation arising from your sales.

We will give you prompt notice of any claim, allow you to control the defense (with our reasonable cooperation), and not settle without your consent (not unreasonably withheld).

17. Termination

• You may terminate your Operator account at any time from the billing portal or by contacting support. Termination ends future renewals but does not refund the current period unless required by law.
• We may terminate or suspend your account immediately if you breach these Terms (in particular the Acceptable Use section), if your account creates risk of legal liability or fraud, or if Stripe or another required third party suspends or terminates services for your account.
• Effect of termination. On termination, your access to the admin and storefront ends. We will make reasonable efforts to allow data export within a 30-day window after termination; after that we may delete or anonymize your data, subject to retention obligations described in our Privacy Policy.
• Provisions intended to survive termination (intellectual-property ownership, disclaimers, limitation of liability, indemnification, governing law, dispute resolution) survive.

18. Modifications

We may modify these Terms from time to time. Material changes will be posted here with an updated “Last updated” date and, for significant changes affecting Operators, sent to the email on file for the account. Your continued use of the Platform after a change becomes effective constitutes acceptance of the modified Terms. If you do not accept, stop using the Platform; you may also terminate per Section 17.

19. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles, and the federal laws of the United States. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Disputes; arbitration; class waiver

Informal resolution first

Before filing a formal claim, you agree to attempt informal resolution by emailing legal@justtcgplatforms.comwith a description of the dispute, the relief you seek, and your contact information. We'll try to resolve within 30 days.

Binding arbitration

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that is not resolved informally will be resolved by binding individual arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules (or equivalent rules then in effect). Arbitration will take place in Pittsburgh, Pennsylvania, or remotely as the parties may agree. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions

Either party may bring a claim in small-claims court for individual relief within that court's jurisdiction. Either party may also seek injunctive or equitable relief in court to protect intellectual-property or confidentiality interests. Nothing here prevents you from filing a complaint with a government agency.

Class-action waiver

YOU AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION against the other. Disputes will be resolved on an individual basis only. If a court finds this waiver unenforceable, the entire arbitration clause is severable and the dispute will proceed in court under Section 19.

Right to opt out of arbitration

You may opt out of the arbitration agreement (Sections “Binding arbitration” and “Class-action waiver” above) within thirty (30) days of first accepting these Terms by emailing legal@justtcgplatforms.com with the subject “Arbitration opt-out” and your account email. Opting out does not affect any other part of these Terms.

Consumer-jurisdiction carve-outs

Consumers in the European Union, the United Kingdom, and other jurisdictions with mandatory consumer-protection forums retain the rights granted by their local law, which cannot be waived by contract. To the extent these Terms conflict with such mandatory rights, those rights prevail and the rest of these Terms remain in effect.

21. Miscellaneous

• Entire agreement. These Terms (with the Privacy Policy) are the entire agreement between you and us regarding the Platform.
• Severability. If any provision is held unenforceable, the remainder remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (natural disasters, war, labor disputes, internet outages, third-party service failures).
• Notices. We may send notices to the email on file for your account; you may send notices to legal@justtcgplatforms.com.

22. Contact

Questions about these Terms? Email legal@justtcgplatforms.com.